Research Catalog

Customers at work : new perspectives on interactive service work

Title
  1. Customers at work : new perspectives on interactive service work / edited by Wolfgang Dunkel, ISF München, Germany and Frank Kleemann, University of Duisburg-Essen, Germany.
Published by
  1. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.

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FormatBook/TextAccessUse in libraryCall numberJBD 13-204Item locationSchwarzman Building - General Research Room 315

Details

Additional authors
  1. Dunkel, Wolfgang, 1959-
  2. Kleemann, Frank
Description
  1. xiv, 257 pages; 23 cm
Subject
  1. Customer services
  2. Customer relations
  3. Self-service (Economics)
Call number
  1. JBD 13-204
Bibliography (note)
  1. Includes bibliographical references and indexes.
Title
  1. Customers at work : new perspectives on interactive service work / edited by Wolfgang Dunkel, ISF München, Germany and Frank Kleemann, University of Duisburg-Essen, Germany.
Publisher
  1. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.
Type of content
  1. text
Type of medium
  1. unmediated
Type of carrier
  1. volume
Bibliography
  1. Includes bibliographical references and indexes.
Added author
  1. Dunkel, Wolfgang, 1959- editor.
  2. Kleemann, Frank, editor.
LCCN
  1. 2013020933
ISBN
  1. 9781137293244
  2. 1137293241
Research call number
  1. JBD 13-204
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