Research Catalog

Details

Additional authors

1. Garcia, June.
2. Public Library Association.

Description

1. xv, 232 pages : illustrations; 28 cm

Summary

1. "Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more effectively by updating, clarifying, and communicating new and revised policies; address needs of a changing customer base; create guidance and contingency plans for emergencies; and add details and enforcement procedures for as many situations as possible."--Page 4 of cover.

Series statement

1. PLA results series

Uniform title

1. PLA results series.

Subject

1. Library rules and regulations
2. United States
3. Public libraries > United States > Administration
4. Bibliothèques publiques > Administration
5. Bibliothèques > Règlements > États-Unis
6. Library rules and regulations > United States
7. Bibliothèques publiques > États-Unis > Administration
8. Public libraries > Administration

Contents

1. Figures -- Issues: Functions of library policies, legal support -- Inventory: Purpose & design of a policy audit inventory -- Policy audit assessment -- Policy development -- Policy implementation -- POLICY DEVELOPMENT TEMPLATES: Governance and organizational structure; Staff Association activities -- MANAGEMENT POLICIES: Confidentiality of library records; Statistics; Petty cash; Fund-raising and donations; Reconsideration of library materials; Building maintenance; Emergencies and disasters; Meeting room use; Exhibits and displays; Bulletin boards; Distribution of nonlibrary materials; Staff committees and staff task forces; Inclement weather and closing; Customer service; Customer behavior; Unattended children; CIRCULATION SERVICES: Library cards for residents -- ... for nonresidents -- Loan periods and loan limits -- Renewals -- Reserves -- Claims returned or never had -- Lost or damaged materials -- Fines and fees -- Borrowing materials by staff information services -- Priorities for reference service -- ILL -- Internet use -- Use of library computers -- GROUP SERVICES: Library programs -- Co-sponsored programs in the library -- Community presentations -- Special events -- Tours -- Computer training for the public -- INSTRUCTIONS AND WORKFORMS: Contents of library policy manual -- Other policy statements, regulations, procedures, and guidelines -- Policy audit inventory log -- Policy audit inventory results -- Defining policy elements -- Evaluation criteria -- Policy element review summary -- Policy revision and development summary -- Master schedule -- Glossary of policy terms.

Call number

1. JFF 18-1609

Bibliography (note)

1. Includes bibliographical references and index.

Author

1. Nelson, Sandra S.

Title

1. Creating policies for results : from chaos to clarity / Sandra Nelson and June Garcia for the Public Library Association.

Imprint

1. Chicago : American Library Association, 2003.

Type of content

1. text

Type of medium

1. unmediated

Type of carrier

1. volume

Series

1. PLA results series
2. PLA results series.

Bibliography

1. Includes bibliographical references and index.

Connect to:

1. Table of contents

Added author

1. Garcia, June.
2. Public Library Association.

LCCN

1. 2003006971

ISBN

1. 0838935354 (pbk. ; alk. paper)
2. 9780838935354 (pbk. ; alk. paper)

Research call number

1. JFF 18-1609