Research Catalog

Customers at work : new perspectives on interactive service work

Title
  1. Customers at work : new perspectives on interactive service work / edited by Wolfgang Dunkel, ISF München, Germany and Frank Kleemann, University of Duisburg-Essen, Germany.
Published by
  1. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.

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Details

Additional authors
  1. Dunkel, Wolfgang, 1959-
  2. Kleemann, Frank
Description
  1. xiv, 257 pages; 23 cm
Subject
  1. Self-service (Economics)
  2. Customer relations
  3. Customer services
Owning institution
  1. Columbia University Libraries
Bibliography (note)
  1. Includes bibliographical references and indexes.