Research Catalog

Details

Description

1. xv, 326 pages : illustrations, map; 28 cm

Summary

1. "Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of the U.S. federal and state governments, in nonprofit nongovernmental agencies, and in many countries around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data."--BOOK JACKET.

Subject

1. Benchmarking (Management)
2. Employees > Rating of

Contents

1. Pt. I. Introduction -- 1. The scope of performance measurement -- 2. What types of performance information should be tracked? -- Pt. II. The performance measurement process -- 3. What are the first steps? -- 4. What are the program's mission and objectives? : who are its customers? -- 5. What outcomes should be tracked? -- 6. What outcome indicators should be tracked? -- 7. What methods of data gathering should be used? -- Pt. III. Analysis and use of performance information -- 8. Making outcome information useful : providing indicator breakouts -- 9. Making outcome information useful : comparing findings to benchmarks -- 10. Analysis of performance information -- 11. Reporting performance information -- 12. Major uses of performance information and incentives for using it -- 13. Results-based budgeting -- Pt. IV. Other performance measurement issues -- 14. Quality control : assessing the accuracy and usefulness of performance measurement systems / Joseph S. Wholey -- 15. Other performance measurement issues -- Pt. V. Summary -- 16. Wrap-up of key performance measurement elements.

Owning institution

1. Columbia University Libraries

Bibliography (note)

1. Includes bibliographical references (p. [313]-316) and index.