Research Catalog

The virtual reference experience : integrating theory into practice / edited by R. David Lankes ... [et al.].

Title
  1. The virtual reference experience : integrating theory into practice / edited by R. David Lankes ... [et al.].
Published by
  1. New York : Neal-Schuman Publishers, c2004.

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FormatTextAccessUse in libraryCall numberZ711.45 .V573 2004Item locationOff-site

Details

Additional authors
  1. Lankes, R. David, 1970-
  2. Lankes, R. David.
Description
  1. xiv, 289 p. : ill.; 23 cm.
Series statement
  1. Virtual reference desk series
Uniform title
  1. Virtual reference desk series.
Subject
  1. Digitale bibliotheken
  2. Electronic reference services (Libraries)
  3. Inlichtingenwerk (dienstverlening)
  4. Internet
  5. Library Services
Contents
  1. Introduction, Integration of digital reference / Joseph Janes -- Repeated survey analysis of AskERIC user survey data, 1998-2002 / Jeffrey Pomerantz -- User perceptions and virtual reference services / Linda Frederiksen, Joel Cummings, and Lara Ursin -- If you ask, I will tell you : future users of virtual reference share their thoughts on the design, operation, and marketing of virtual reference / Beth Thomsett-Scott -- Expecting the stars but getting the moon : negotiating around patron expectations in the digital reference environment / Joseph E. Straw -- Software is not enough : teaching and training digital reference librarians / Lydia Eato Harris -- Real-time training for virtual reference / Joseph A. Salem, Jr., Leela E. Balraj, and Erica B. Lilly -- Making the digital connection more personal / Jessica G. Bell and April P. Levy -- Virtual reference policies : an examination of current practice / M. Kathleen Kern and Esther Gillie -- Approaching best practices and guidelines for digital reference / Alison C. Morin -- Not just Q & A : an inclusive examination of digital reference services / Henry Bankhead -- Virtual services for real people : building and sustaining a knowledge society / Robert S. Martin -- Lawyer's view of privacy, surveillance, and the USA Patriot Act / Glen Bencivengo -- Digital reference research agenda / R. David Lankes.
Owning institution
  1. Harvard Library
Bibliography (note)
  1. Includes bibliographical references and index.
Processing action (note)
  1. committed to retain