Research Catalog

Quality improvement in European public services : concepts, cases and commentary

Title
  1. Quality improvement in European public services : concepts, cases and commentary / edited by Christopher Pollitt and Geert Bouckaert.
Published by
  1. London ; Thousand Oaks, Calif. : Sage, 1995.

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FormatBook/TextAccessUse in libraryCall numberJN94.A69 T676 1995Item locationOff-site

Details

Additional authors
  1. Pollitt, Christopher.
  2. Bouckaert, Geert.
Description
  1. xi, 190 pages : illustrations; 23 cm
Subject
  1. Total quality management in government > Europe, Western
  2. Cercle de qualité
  3. Contrôle de qualité
  4. Analyse comparative
  5. UE/CE Etats membres
  6. Services publics
  7. Ressources humaines
  8. Total quality management in government
  9. Qualität
  10. Qualitätsmanagement
  11. Qualitätssteigerung
  12. Verwaltung
  13. Öffentliche Dienstleistung
  14. Öffentlicher Dienst
  15. Aufsatzsammlung
  16. Overheidsdiensten
  17. Kwaliteitsverbetering
  18. Qualité totale > Europe de l'Ouest
  19. Services publics > Gestion
  20. Secteurs public et parapublic > Europe de l'Ouest > Gestion
  21. Western Europe
  22. Europäische Union
  23. Westeuropa
Contents
  1. 1. Defining Quality / Christopher Pollitt and Geert Bouckaert -- 2. Measuring Quality / Geert Bouckaert -- 3. Quality Measurement and Quality Assurance in European Higher Education / Frans van Vught and Don F. Westerheijden -- 4. Quality in the French Public Service / Sylvie Trosa -- 5. Quality Improvement in German Local Government / Helmut Klages et al -- 6. Quality Improvement in Local Service Contracts: Environmental Services in Harlow / Lucy Gaster -- 7. Quality in Swedish Higher Education: a Pilot Study / Hellen Westlund -- 8. Costing Non-Conformance at an NHS Hospital: a Pilot Study / Richard Joss -- 9. Quality Improvement in the Dutch Department of Defence / Nico Mol -- 10. Enhancing Quality in the Police Service: Leicestershire Constabulary / Stephen Hanney -- 11. Improvement Strategies / Christopher Pollitt -- 12. Concluding Reflections / Geert Bouckaert.
Owning institution
  1. Princeton University Library
Note
  1. Includes index.
Bibliography (note)
  1. Bibliography: p. [174]-179.