Research Catalog

The violence-prone workplace : a new approach to dealing with hostile, threatening, and uncivil behavior

Title
  1. The violence-prone workplace : a new approach to dealing with hostile, threatening, and uncivil behavior / Richard V. Denenberg and Mark Braverman.
Published by
  1. Ithaca : ILR Press, 1999.
Author
  1. Denenberg, R. V., 1942-

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FormatBook/TextAccessUse in libraryCall numberHF5549.5.E43 D46 1999Item locationOff-site

Details

Additional authors
  1. Braverman, Mark.
Description
  1. xiii, 271 pages : illustrations; 24 cm
Summary
  1. "At the heart of the book are fourteen examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made."--BOOK JACKET. "They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear."--Jacket.
Alternative title
  1. New approach to dealing with hostile, threatening, and uncivil behavior
Subject
  1. Violence in the workplace > United States > Prevention
  2. Violence in the workplace > Prevention
  3. Werkomgeving
  4. Geweld
  5. occupational safety
  6. violence
  7. aggression
  8. personnel management
  9. labour legislation
  10. management technique
  11. dispute settlement
  12. employee monitoring
  13. fatigue
  14. stress
  15. mental health
  16. medical examination
  17. privacy
  18. personnel policy
  19. counselling
  20. training
  21. trade union role
  22. school
  23. case study
  24. sécurité du travail
  25. agression
  26. gestion du personnel
  27. législation du travail
  28. technique de gestion
  29. règlement de conflit
  30. travail sous surveillance
  31. santé mentale
  32. examen médical
  33. vie privée
  34. politique de personnel
  35. conseil d'orientation
  36. formation
  37. rôle du syndicat
  38. école
  39. étude de cas
  40. seguridad en el trabajo
  41. violencia
  42. agresión
  43. administración de personal
  44. legislación del trabajo
  45. técnica administrativa
  46. arreglo de conflicto
  47. supervisión de los empleados
  48. fatiga
  49. estrés
  50. salud mental
  51. examen médico
  52. vida privada
  53. política de personal
  54. asesoramiento
  55. formación
  56. papel del sindicato
  57. escuela
  58. estudio de casos
  59. United States
  60. USA
  61. Etats-Unis
  62. Estados Unidos
Genre/Form
  1. Case studies
  2. comment.
  3. reference.
  4. Case studies.
  5. Études de cas.
  6. commentaire.
  7. référence bibliographique.
  8. comentario.
  9. referencia.
Contents
  1. pt. I. Violence as a Workplace Issue. 1. Introduction: An Everyday Event. 2. Origins of Workplace Violence -- pt. II. The Anatomy of Tragedy: Studies in Multiple Murder. 3. Royal Oak, Michigan: A Post Office Massacre. 4. Santa Ana, California: A Highway Worker's Revenge. 5. Hartford, Connecticut: An Unlucky Day at the Lottery. 6. Watkins Glen, New York: A Social Service Office under Siege. 7. Iowa City, Iowa: The "Darkest Hour" of a Campus -- pt. III. Alarms, False Alarms, Threats, and Panics. 8. The Case of the Dangerous Dreams. 9. The Case of the Battering Boyfriend. 10. The Case of the Fearful Foreman. 11. The Case of the Muttering Mechanic. 12. The Case of the Ejected Engineer. 13. The Case of the Downsizing Dissenter.
Owning institution
  1. Princeton University Library
Bibliography (note)
  1. Includes bibliographical references (p. 257-267) and index.