Research Catalog

Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures

Title
  1. Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure [and others].
Published by
  1. Syracuse, N.Y. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; Tallahassee, Fla. : School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002?]

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FormatBook/TextAccessUse in libraryCall numberZ711.45 .M33 2002Item locationOff-site

Details

Additional authors
  1. McClure, Charles R.
  2. Florida State University. Information Use Management and Policy Institute.
  3. Information Institute of Syracuse.
Description
  1. v, 104 pages : illustrations, forms; 28 cm
Subject
  1. Electronic reference services (Libraries) > Statistics
  2. Electronic reference services (Libraries) > Evaluation
  3. Electronic reference services (Libraries) > Standards
  4. Reference services (Libraries) > Statistics
  5. Reference services (Libraries) > Evaluation
  6. Reference services (Libraries) > Standards
  7. Electronic reference services (Libraries)
  8. Reference services (Libraries)
  9. Inlichtingenwerk (dienstverlening)
  10. Dienstverlening
  11. Digitale bibliotheken
  12. Evaluatie
Genre/Form
  1. Statistics
  2. Statistics.
  3. Statistiques.
Owning institution
  1. Princeton University Library
Bibliography (note)
  1. Includes bibliographical references (p. 102-103).